Refund policy

Due to hygiene and product safety considerations, we do not accept returns or exchanges for change of mind, incorrect selection, or size preference. Each piece we sell is also one of a kind, so once it's gone we can't offer a replacement of the same design.

If your order arrives damaged, or you receive an incorrect item, you have 48 hours from delivery to let us know. If a manufacturing defect appears in normal wear, such as plating lifting or a clasp failing, you have 7 days from delivery to let us know.

• Change of mind, incorrect selection, or size preference
• Any item after the 48 hour (damaged or wrong item) or 7 day (defect) window has passed
• Normal wear and tear

Email our Customer Care team at support@houseofsure.com, or message us on WhatsApp at +91 93278 52934, with your order number, a short description of the issue, and an unboxing video.

Start the video before you open the outer packaging and keep the camera running in one continuous take until the piece is fully unwrapped, with the shipping label visible at the start. This is how we verify every claim, so please film it for every order you receive. If the file is too large to email, a Google Drive or WhatsApp link works.

We acknowledge every claim within 48 hours and complete verification within 3 working days.

If your claim is verified as a damaged, wrong, or defective item, we cover return shipping and arrange the pickup ourselves, at no cost to you.

Once your claim is verified, we process your refund to your original payment method within 5–7 business days. You'll receive an email once it's on its way. Please allow a few extra days for it to appear, depending on your bank or card provider.

Because every piece is one of a kind, a verified claim is always resolved as a refund, not a replacement or exchange.