Frequently asked questions

Add your chosen pieces to your bag, then head to checkout. You'll be able to review your order and enter your delivery and payment details before confirming your purchase.

We accept UPI, major credit and debit cards, along with any other payment methods shown at checkout. All orders are prepaid; we don't offer cash on delivery. All transactions are encrypted and processed securely.

Get in touch as soon as possible. If your order hasn't already entered processing, we'll do our best to update or cancel it. Once an order has shipped, our standard exchange & return terms apply instead.

Yes, every order is packaged in a keepsake-ready box. If you'd rather let someone choose for themselves, our gift cards are available to purchase and can be used online at any time.

Orders placed before 1 PM on a working day are dispatched the same day; otherwise they go out the next working day. We don't dispatch on Sundays or public holidays.

Delivery usually takes 2–4 working days within Gujarat and Maharashtra, and 4–7 working days elsewhere in India. Remote pin codes can take a little longer. Full details are on our Shipping policy page.

Not at the moment. We currently ship across India only, dispatching from Bilimora, Gujarat.

You'll receive a tracking link by email as soon as your order is handed to the courier. If your delivery seems delayed, please contact us and we'll look into it.

Due to hygiene and product safety considerations, we don't accept returns or exchanges for change of mind, incorrect selection, or size preference, and since every piece is one of a kind, we can't offer a replacement of the same design. If your order arrives damaged or incorrect, or a manufacturing defect appears in normal wear, we'll make it right through a verified claim. Full details are on our Refund policy page.

We're sorry to hear that. You have 48 hours from delivery to report a damaged or incorrect item, or 7 days for a manufacturing defect. Email or WhatsApp our Customer Care team with your order number, a short description of the issue, and an unboxing video, and we'll verify your claim and arrange a refund.

No, we're not able to offer exchanges. Every piece is one of a kind, so a verified claim for a damaged, wrong or defective item is always resolved as a refund rather than a replacement or exchange.

Our pieces are offered in gold and silver finishes. The specific plating, karat or purity for each design is listed on its product page.

Keep pieces dry and store them separately in their pouch or box when not in use. Avoid contact with water, perfume, lotion and cleaning products, and gently polish with a soft cloth to keep the finish looking its best.

Yes, our jewellery is hypoallergenic and gentle on sensitive skin. Full material details for each piece are listed on its product page.